Our Privacy Pledge To You
You provide important information about yourself to a variety of businesses and organizations. The same is true when you do business with our financial institution. You're asked to provide us with certain personal information that helps us give you better service and complete your transactions more effectively.
We work diligently to safeguard the information you give to us. In fact, we developed the following policies to ensure you confidentiality and maintain your confidence in our institution. These policies detail the strict standards we have in place. For this reason we ask that you please read the following information carefully.
Notice of Your Financial Privacy Rights
We, our, and us, when used in this notice, mean Legence Bank.
This is our privacy notice for our customers. When we use the words "you" and "your" we mean the following types of customers:
Our consumer customers who have a continuing relationship by purchasing or holding financial products or services such as a(n):
- Deposit account
- Loan account
- Credit card account
- Safe deposit box
- Contract for deed accounts
We will tell you the sources of the information we collect about you. We will tell you what measures we take to secure that information.
We first define some terms.
Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. Hereafter, we will use the term "information" to mean nonpublic personal information as defied in this section.
An affiliate is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.
A nonaffiliated third party is a person we do not employ or a company that is not an affiliate of ours. This is also known as nonaffiliated third party, or simply, an "other party."
The Information We Collect
We collect information about you from the following sources:
- Information you give us on applications or other forms
- Information about your transactions with us
- Information about your transactions with our affiliates
- Information about your transactions with other parties
- Information from a consumer reporting agency
The Confidentiality, Security, and Integrity of Your Information
We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect this information.
Your Information and Other Parties
We will not disclose information about you to anyone except as disclosed in this policy or as permitted by law. Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions.
Information About Former Customers
We do not disclose information about former customers, except as permitted by law.
Authorized Sharing: Outside Marketing Services
We may disclose the following information to companies that perform marketing services on our behalf:
Information you give us on an application or other forms, such as:
We disclose the information listed above with companies that perform marketing services on our behalf. You do not have a right to opt out of the disclosure of this information. We may also disclose information about you to other outside marketing services as permitted by law.
Types of Businesses
Here are the types of businesses with whom we may disclose information for outside marketing purposes:
Service providers that perform marketing services for us, such as:
- Direct mail companies
Reasons For Disclosing
We may disclose information about you to companies that perform marketing services on our behalf to provide you with information about additional products and services.
Limitations on Disclosure
Here are the limitations we impose on the use of information disclosed to companies that perform marketing services on our behalf:
- We only allow direct mail solicitations
- We do not allow telephone solicitations
Do Not Call Policy
Legence Bank respects the wishes of those customers and prospective customers who do not want to receive telephone or marketing solicitations from the bank to their home. Legence Bank customers may choose not to receive direct marketing offers - sent by postal mail, telephone and/or e-mail – from Legence Bank. It is the policy of Legence Bank not to make a telephone solicitation call to:
i) any person who has requested that the Bank not make such calls to the person's residence; or
ii) any person who has put his or her telephone number on a national or state "Do Not Call" registry, except as otherwise permitted by law.
Customers who do not want to be contacted by Legence Bank can ask us to place their name and telephone number on our internal "Do Not Call" list, in person, by mail or email. Once a request has been made, the bank will add the customer's name and telephone number to the Bank's "Do Not Call" list, , within 30 days. The bank will maintain the name and telephone number on the bank's "Do Not Call" list for five (5) years, unless a request is made by the person to have the number removed. If a person's telephone number changes, another request must be submitted to have the new number added to the bank's Do Not Call list. All requests are to be sent to the Compliance Department and will be posted to the Bank's Do Not Call list.
A "telephone solicitation call" means any call that is made for the purpose of encouraging the purchase of products and services from Legence Bank. The bank may still contact customers, however, for non-solicitation purposes. This would include things like surveys, billing and other service-related matters.
Other than statement messages or statement stuffers, all marketing communications directed to an identified target (i.e. name, telephone number, e-mail address, etc.) will have that target compared to internal Do-Not-Call list and state and/or national Do-Not-Call Registry lists, if required, before the communication is sent.
All employees that engage in outbound telephone solicitation are trained in this policy and are made aware of these procedures before they are allowed to place calls to consumers. If a consumer requests a copy of the bank's Do Not Call policy, the request is to be forwarded to the compliance department who will send a copy via U.S. mail or electronic mail. The "Do Not Call" policy is also posted on Legence Banks' Website.
July 23, 2013